Refund Policy

Last updated 14 October 2026

In short

Passes ($7.99 for a month, $19.99 for a semester) are paid once and never renew. You are never charged again unless you buy another pass.
A pass that has started, and a Lifetime purchase ($79), are not refunded, except as listed under “When a refund is given”.
Team seats are invoiced separately, on the terms agreed with the team.

Passes

A pass unlocks every Pro feature on your account for its period (31 days for the 1-month pass, 4 months for the semester pass), the moment the payment goes through. It is a single payment: it does not renew and there is nothing to cancel. A pass that has started is not refunded, in whole or in part, except as listed below.

Lifetime

Lifetime unlocks every Pro feature on your account permanently, for one payment of $79. It is final: it cannot be cancelled, refunded, exchanged or moved to another account, except as listed below. When a refund is given, Pro is removed from the account.

Before you pay, UMLEdit shows you these rules and you tick a box to confirm that you understand them.

Your right of withdrawal

In some countries the law gives buyers a period, often 14 days, in which they may cancel an online purchase. For digital content that right ends once the content has been supplied with your agreement: by ticking the confirmation box before paying you ask for Pro to start immediately and acknowledge that you lose the right of withdrawal once it has started.

When a refund is given

You were charged twice for the same purchase by mistake.
Pro never unlocked on your account because of a fault on our side, and we could not fix it within 14 days of you telling us.
The law of the country you live in gives you a right to a refund that cannot be set aside by agreement.

How to ask

Log in and choose Ask about a refund in Account, or write to support@umledit.com from the e-mail address of your account with the order number from your receipt. A person reads every request and answers within 3 working days. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refund requests are decided under this policy and Paddle's buyer terms.

If something looks wrong with a payment, please write to us before you dispute it with your bank. We can usually sort it out faster.